Terms of Service

The short version: Petify helps you care for your pets, but it is not a vet. AI answers can be wrong, so always talk to a veterinarian about your pet's health. Subscriptions renew automatically until you cancel in your App Store or Google Play settings. Be respectful in communities. You can delete your account at any time.

1. Agreement

These Terms of Service ("Terms") are an agreement between you and BJS Soft Solutions LLC ("we", "us", "our"), the operator of the Petify mobile app, the website at petify.health and related services (together, the "Services"). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility and accounts

You must be at least 13 years old, or at least 16 in the EU and UK, to use the Services. If you are under the age of majority where you live, you must have a parent's or guardian's permission. You are responsible for your account, for keeping your sign-in credentials secure, and for all activity under your account. Tell us promptly if you believe your account has been compromised.

3. Not veterinary advice

Petify does not provide veterinary, medical or professional advice. Pet scans, breed identification, health information, diet plans, chat answers and translator results are generated with the help of artificial intelligence. They are for general information and entertainment, and they may be inaccurate, incomplete or out of date. The pet translator does not actually translate animal sounds into human language.

Always consult a qualified veterinarian about your pet's health, diet, behavior or treatment. Never delay or ignore professional advice because of something you saw in the app. In an emergency, contact your vet or an emergency animal clinic immediately.

4. Subscriptions, credits and payments

• Some features require a paid subscription or in-app credits. Prices are shown in the app before you buy.
• Payments are processed by Apple (App Store) or Google (Google Play) and are subject to their terms.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before the renewal date. Your account will be charged for renewal within 24 hours before the current period ends.
• You can manage or cancel subscriptions in your App Store or Google Play account settings. Deleting the app or your Petify account does not cancel a subscription.
• If a free trial is offered, any unused portion ends when you buy a subscription. If you do not cancel before the trial ends, you will be charged.
• Refunds are handled by Apple or Google under their refund policies. Except where required by law, payments are non-refundable and credits have no cash value.
• We may change prices or features of paid plans. Price changes take effect at your next renewal, as permitted by the app store.

5. Your content

You keep ownership of the photos, audio, pet details, records, posts and messages you add to the Services ("Your Content"). You give us a worldwide, non-exclusive, royalty-free license to host, store, process, display and transmit Your Content only as needed to operate and improve the Services, including sending it to our AI and other service providers. For content you post publicly in communities, this license also lets other users view it. The license ends when you delete the content or your account, except for content that others have already shared or that we must keep by law.

You confirm that you have the rights to Your Content and that it does not violate these Terms or anyone else's rights.

6. Community rules

When using communities, messages or any other feature, you agree not to:

• post content that is illegal, hateful, harassing, threatening, sexually explicit or violent;
• post content that shows or promotes animal cruelty, or sell or trade animals in violation of the law;
• impersonate others, spam, scam or mislead people;
• share other people's personal information without their consent;
• infringe intellectual property or privacy rights;
• upload malware, scrape the Services, or try to reverse engineer, overload or gain unauthorized access to them;
• use the Services to build a competing product or to misuse AI features.

We may remove content and suspend or terminate accounts that break these rules. You can report content or users through the app or by emailing [email protected].

7. Third-party services

The Services rely on third parties, such as sign-in providers, AI providers, map and place data from OpenStreetMap contributors, app stores and ad networks. Nearby place results may be incomplete or out of date, so check details with the business directly. Ads and links in the app may lead to third-party sites or offers. We are not responsible for third-party services, and your use of them is governed by their own terms.

8. Our intellectual property

The Services, including the app, website, design, logos and software, belong to us or our licensors and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, for non-commercial purposes and under these Terms and the applicable app store rules. If you send us feedback, we may use it without any obligation to you.

9. Termination

You can stop using the Services and delete your account at any time from your profile in the app. We may suspend or terminate your access if you break these Terms, if required by law, or if we stop offering the Services. Sections that by their nature should survive termination, including Sections 3, 5, 8, 10, 11 and 13, will survive.

10. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free or secure, or that AI results will be correct.

11. Limitation of liability

To the fullest extent permitted by law, BJS Soft Solutions LLC and its owners, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, or for any harm to you or your pet resulting from reliance on information in the Services. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or USD $50. Some jurisdictions do not allow these limits, so they may not fully apply to you. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

12. Indemnity

To the extent permitted by law, you agree to defend and indemnify us against claims, losses and expenses arising from Your Content, your misuse of the Services or your violation of these Terms or the law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Subject to the next sentence, any dispute will be resolved in the state or federal courts located in Wyoming. Before filing a claim, please contact us at [email protected] so we can try to resolve it informally. If you are a consumer in the EU or UK, you may also bring claims in the courts where you live, and you keep the protection of the mandatory laws of your country.

14. Apple App Store terms

If you downloaded Petify from the Apple App Store, these Terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any product claims, intellectual property claims or legal compliance relating to the app. If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with Apple's Standard End User License Agreement.

15. Changes

We may update these Terms from time to time. We will change the "Last updated" date above and, for significant changes, notify you in the app or by email. If you keep using the Services after the changes take effect, you accept the updated Terms.

16. Contact us

BJS Soft Solutions LLC (Wyoming, USA) · Email: [email protected]